Legal
Refund policy
Last updated:
This policy explains when a nol card top-up paid for through noltopup can be refunded and how to request it. It applies only to payments made on this service.
When a refund applies
- You were charged but the balance was not loaded to the card after our team confirmed the payment could not be delivered.
- A duplicate payment was taken for the same order in error.
- An amount was charged that does not match the amount you confirmed at checkout.
When a refund does not apply
- The balance was loaded correctly to the tag ID you entered, even if the ID was typed incorrectly by mistake.
- A change of mind after the balance has already been loaded and is available on the card.
How to request a refund
Email support@noltopup.org or message us on WhatsApp with your order reference (it starts with NOL-), the email used for the top-up and a short description of the problem.
Timing
We review each request as quickly as we can. Where a refund is due, it is returned to the original payment method. The time it takes to appear on your statement depends on your bank.
Contact
Noltopup Digital Services, 64 Al Ghais Street, Jumeirah, Jumeira Third, Dubai, United Arab Emirates.